How Our Terms Apply to Your Account
When you open an account with us, you agree to the terms that govern how the platform operates — including how transactions are processed, how account data is stored, and what happens when a dispute arises. Deposits made via Touch 'n Go eWallet, Boost, or GrabPay
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are subject to the same account terms as any other funding method; the payment rail does not change your rights or obligations under these terms. We apply jurisdiction-dependent rules: what is available to you depends on the laws of your region, and we do not extend
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access beyond what local law permits. Our terms are written to be read — not buried. If a clause changes, we notify you through your registered account contact before the change takes effect. You can request a copy of the current terms at any time through
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our live chat or email support channel. We retain account records for as long as required by applicable law, and no longer. Data linked to closed accounts is handled under our retention schedule, which you can request in writing.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.